Privacy Policy

Effective Date: January 13, 2026

ACS Consulting (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy applies to all personal information collected through our website acsconsulting.com.au, LinkedIn Lead Gen Forms, and any other digital or offline interactions related to our consulting services.

1. Who We Are

ACS Consulting (“we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, share, and protect personal information when you:

Visit our website acsconsulting.com.au
Engage our SME business consulting services
Contact us via online forms, email, phone, or messaging

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information required to provide services, communicate with you, and improve our offerings. This includes:

Contact & Identity Data

Full name
Email address
Phone number
Company name
Business role / position

Client Business Data

Operational data provided during consulting engagements
Business strategy inputs (e.g., financial performance, workflow data)
Construction estimating and cost data
SEO and digital marketing performance data, where provided

Website & Interaction Data

IP address
Device/browser information
Pages visited, click patterns, session duration
Analytics and cookies data

We only collect personal information when voluntarily provided or where needed to deliver
services.

3. How We Collect Personal Information

We collect information via:

Online contact or enquiry forms
Email, phone, or direct messaging
Booking or consultation requests
Website analytics tools and cookies
During consulting engagements and meetings

We may also receive information from trusted third-party service providers, where
authorised.

4. Purposes of Collection & Use

We use personal information to:

Provide and tailor business consulting services
Analyse business data and develop strategic plans
Deliver digital marketing and SEO support
Support construction estimation and process improvement
Communicate about bookings, updates, or service changes
Respond to enquiries and support requests
Improve website usability, performance, and security

We do not use personal information for purposes unrelated to these without your consent.

5. Disclosure of Personal Information

We may disclose personal information to:

Employees, contractors or partners who assist in service delivery
Service providers (e.g., analytics, hosting, professional advisors)
Regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

6. International Data Transfers

Some service providers (e.g., web hosting or analytics) may store or process data outside Australia. In such cases, we take reasonable steps to ensure that overseas recipients protect personal information in line with APP standards.

7. Cookies & Website Analytics

Our website uses cookies and analytics tools to:

Understand visitor usage
Improve navigation and content relevance
Tailor user experience.

You may choose to disable cookies in your browser; however, this may affect how the site
functions.

8. Data Security

We implement reasonable measures to protect personal information from:

Loss
Unauthorised access
Unlawful disclosure

These include secure servers, access controls, and regular review of data handling
practices. No online transmission or storage is 100% secure.

9. Access and Correction

You may request access to or correction of your personal information at any time. To request this, contact us using the details below. We will respond within a reasonable timeframe in line with APP obligations

10. Marketing Communications

You may receive updates or marketing communications if you opt in. You can opt out at any time by:

Using the unsubscribe link in emails
Contacting us directly

11. Retention of Personal Information

We retain personal information only as long as necessary for service delivery or legal compliance. Once no longer required, we securely destroy or de-identify personal data.

12. Complaints Handling

If you believe your privacy has been breached, please contact us. We take privacy complaints seriously and will investigate and respond promptly.

You may also contact the Office of the Australian Information Commissioner if unsatisfied with our response.

13. Changes to this Policy

We may update this policy to reflect service changes, legal updates, or internal practices. The latest version will be available on acsconsulting.com.au.

ACS Consulting
Website: https://acsconsulting.com.au
Facebook:
Email: zoey@acsconsulting.com.au

This Privacy Policy is intended to meet LinkedIn Lead Gen Form requirements and Australian privacy law obligations.